Update Case

patch

https://app.docsumo.com/api/v1/external/agents/{casetype_id}/case/{case_id}

Partially updates a case, including its name, stage, case fields, assignee, and Human-in-the-Loop (HIL) approvals.

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Path Params

casetype_id

string

required

The unique identifier of the case type this case belongs to. You can obtain this value from the List Agents endpoint.

case_id

string

required

The unique identifier of the case to update. You can obtain this value from the List Cases endpoint.

Body Params

stage_id

string

The ID of the stage to move the case to. You can obtain stage IDs from the Get Case Type Details endpoint

assigned_to

string

The user ID of the new assignee for this case.

approval

object

An object specifying the HIL approval action (approve or reject) for a pending review item.

trigger_workflow

boolean

Defaults to false

When set to true, the workflow associated to the casetype is executed after all update operations have completed. Defaults to false.

case_name

string

The new name for the case. Replaces the existing case name.

Headers

apikey

string

required

API key used for authentication. You can find your API key in your account settings.

Responses

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Response

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application/json

200Success.