Import failure

If files aren't being ingested into Docsumo after setting up an import trigger, test the trigger to confirm if an import error is occurring. The test may fail, displaying the reason 'Unable to import,' as shown in the screenshot below.

These import errors may be occurring due to the following reasons:

1. Authentication Errors
   • OAuth Token Expiry: User credentials might expire or tokens might not refresh automatically.
     
     
2. Incorrect API Keys or Access Credentials (Non-OAuth Sources): Users may input incorrect access keys, secret keys, or paths.
   
   
3. Permission Issues
   • Insufficient Permissions: Required permissions (e.g., view or download) are not granted during authentication.
     
     
4. Backend Processing Errors
   • Parsing Issues: Errors occur while reading the file’s metadata or structure during import.
   • File Sync Overload: Importing large batches of files simultaneously could cause timeouts or processing bottlenecks.